FAQ

We offer international shipping to select countries. If your country is not listed during checkout or shipping options are unavailable for your country, we are unable to process orders there at this time. All products are priced in US Dollars. Customers are responsible for duties, taxes, VAT, and shipping-related fees.

Vape Juice Depot is not responsible for conversion fees or seized/lost packages. Additional shipping costs resulting from customs issues or incorrect addresses may be deducted from the original payment. Please check local regulations on electronic cigarettes and vaping products for international shipments.

Local Regional Carriers are smaller, localized parcel carriers that offer fast and affordable shipping services for businesses like Vape Juice Depot. These carriers fall into two main categories: regional carriers that serve specific cities or regions and those with multi-state coverage within a single network. Unlike nationwide carriers like UPS and FedEx, which reach 99% of the U.S. population, regional carriers cover about 85%.

Due to new regulations affecting vapor product shipments, Vape Juice Depot is partnering with regional carriers nationwide to expand shipping options for the vaping community. You may recognize some of these carriers, while others represent new options for our customers.

You will receive the delivery details in your confirmation email. Our delivery times vary depending on the destination. Typically, orders are delivered within 2-5 business days, which does not account for any unforeseen delays. Overseas deliveries can take anywhere from 7-16 days.

Once your order is shipped, a tracking email will be sent automatically. This indicates that the package has been processed and placed in a queue to be picked and packed by our shipping team, not that it has left our facility. The tracking information will be updated after the carrier has received the package.

To help reduce shipping expenses, we suggest that customers buy in bulk to either benefit from free shipping or minimize the shipping costs for multiple smaller orders.

Our website offers a flat rate of $8.00 for standard shipping. Orders with a subtotal of $99 or more qualify for free shipping (domestic shipping only). Packages containing vapor-related products will require an additional $7.99 fee for adult signature services at the time of delivery.Please note that shipping is non-refundable.

We apologize for any situations where the carrier encounters difficulties accessing the delivery location or incorrectly notes an attempted delivery. To stay informed about your package's status, we recommend signing up for delivery notifications for each tracking number. Please note that we cannot guarantee that the courier will handle every package with care.

If a delivery attempt was made unsuccessfully, we strongly recommend picking up your package from your local courier office as rescheduling delivery has resulted in difficulties and delays.

We currently offer free U.S. shipping for all orders within the U.S. that have a subtotal of $99 or more (excluding sales tax, excise taxes, discount codes, and reward points).

Please note that the default shipping method is Standard, so you will need to manually select the free shipping option at checkout. Additionally, using discounts such as Reward Points or promotional codes may reduce your subtotal below the required minimum for free shipping. Shipping fees and taxes do not count towards the minimum subtotal. If you did not see the free shipping option during checkout, it is likely that applied discounts lowered your subtotal below the threshold.

Starting March 27, 2021, all deliveries will require Adult Signature service in accordance with the PACT Act. A carrier's Adult Signature fee of $7.99 will be automatically added to all orders at checkout.

Yes, you have the option to cancel your order within a 2-hour window following confirmation.

1. Log in to your account: Go to your account and sign in.
2. Navigate to your order history: Find your order history section.
3. Select cancel: Next to the order you want to cancel, click on the cancel option.

This process is designed to give you control over your purchases.

If the tracking number indicates your order has been delivered but you haven't received it, please reach out to support@vapejuicedepot.com immediately. We're here to assist you and ensure that the issue is resolved promptly. Our team is dedicated to providing you with the best possible service, and we appreciate your patience and understanding as we work to address this matter.

If you receive a damaged or incorrect item, please contact us, and we will promptly rectify the situation. The accurate order will be shipped to you at no additional cost, and a return label will be provided for the incorrect items. The same process applies to damaged items, and we may request photographic evidence.

Please be aware: Although we strive to keep product photos, specifications, and ingredients current, manufacturers may occasionally make changes without prior notice. As a result, the products you receive might differ slightly from the images or specifications shown.

Once your order is placed, we will provide you with a tracking number that allows you to monitor the current status of its arrival. Please keep in mind that the tracking information provides an estimated delivery time. Factors beyond our control, such as weather conditions, misplaced packages, or routing errors, may cause delays in delivery.

In compliance with federal regulations, all vape mail orders must include Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette products. If your package requires this service, a mandatory fee of $7.99 will be added during checkout.

An adult (21 years or older) must present a valid government-issued ID to the delivery employee and sign for the package.

Please note that we cannot ship packages requiring Adult Signature service to P.O. Boxes.

We accept various payment methods on our website, including:

Credit cards: Visa, MasterCard, American Express, and Discover
Debit cards: Visa, MasterCard, and American Express (An address must be registered to the card for transactions to be accepted)

For international orders:

We accept payments from several countries outside the United States.

All products are priced in US Dollars and won't be automatically converted into your local currency. Any conversion fees associated with international orders are the responsibility of the buyer.

If your country or state isn't listed during checkout, we can't accept payment from or ship to your region at this time.

Restrictions:

• Payments can't be split between multiple credit cards.
• All cards must have a valid security code.
• At the moment, we don't accept PayPal for payment.

Excise tax is a specific tax imposed on certain goods at the time of purchase, like fuel, alcohol, and tobacco. In some states, electronic cigarettes and vaping products are also subject to this tax.

Depending on where your order is being shipped, vaping products may be subject to excise tax, which is mandated by law.

The amount of this tax can vary based on your state and the type of product. To learn more about the regulations and taxation laws concerning vapor products in your state, we recommend reviewing the relevant information.

When a transaction is declined once, or more times, it does not matter if there was a successful transaction or not. Some banks hold the declined amount for security purposes each time a transaction is declined.

Your bank will release the funds into your account. We usually see these post back to the account on the 7th business day from the time of attempt.

Please be aware that our default shipping method is Standard, so you'll need to manually choose the free shipping option during checkout. Additionally, if you used discounts such as Reward Points or promotional codes, your subtotal may have fallen below the minimum for free shipping. Shipping fees and taxes are not included in the minimum subtotal requirement.

If you didn't see the free shipping option during checkout, it's likely that applied discounts lowered your subtotal below the threshold.

Starting March 27, 2021, all deliveries require Adult Signature service in compliance with the PACT Act. A carrier's Adult Signature fee of $7.99 is automatically added to all orders at checkout.

Sometimes, an order is missing a specific product that has been sold out. To ensure timely delivery of your order, our team will either reach out to inquire about a replacement or issue a refund for the missing item.

We apologize for any inconvenience this may cause. Refunds should be posted to your account within 3-7 business days.

Please note that Vape Juice Depot reserves the right to issue a refund for an item that may be out of stock.

We are pleased to accept returns of new, unopened items purchased from our website for a refund within 30 days of delivery. Returns that do not align with our policy will not be accepted and will be sent back to the original address of the order.

To be eligible for a return, items must adhere to the following guidelines:

- The item must be unopened, unused, undamaged, and non-defective.

- It must remain in its original, sealed condition.

- The return must be initiated within 30 days of purchase.

Once you have confirmed that your item meets these requirements, please reach out to us to request a return. When contacting us via email, please include a photo of the item(s) you wish to return to verify their original, unopened condition.

For further details about our Returns Policy, please visit the link provided: Returns Policy

Please note: All shipping costs, Route fees, and Adult Signature fees are non-refundable.

Regarding return shipping expenses, customers are accountable for the costs of shipping items back to us in the case of a standard return, such as Wrong Item Ordered or No Longer Needed. If the item is being returned due to a defect, once our team confirms that the item is in fact defective, we can either issue a refund for replacement.

Please note that all shipping costs, Route fees, and Adult Signature fees are non-refundable. We do not currently offer exchanges and a new order will have to be placed to ensure you receive the item wanted.

Upon receipt of a refund confirmation email, it usually takes around 3-7 business days for the funds to be processed and appear on statements. Processing times may vary depending on the card issuer. Please note that refunds to international cards may take longer to process.

Refunds will be issued back to the original payment method, whether it's a credit card, debit card, etc. Vape Juice Depot cannot be held responsible for refunds issued to a canceled credit card if the cardholder no longer possesses it.

Please allow up to 5-10 business days for us to process a return once we receive it back at our facility. An email will be sent to you once the process has been completed.

If you receive a damaged, missing, or incorrect item, please contact us, and we will promptly rectify the situation. The accurate order will be shipped to you at no additional cost, and a return label will be provided for the incorrect items. The same process applies to damaged items, and we may request photographic evidence.

Please be aware: Although we strive to keep product photos, specifications, and ingredients current, manufacturers may occasionally make changes without prior notice. As a result, the products you receive might differ slightly from the images or specifications shown.

Due to FDA regulations established in 2016, we are legally required to verify your age to ensure you are of legal age in your area to purchase our products. You can refer to the regulations here.

To meet the minimum requirement, please submit a clear, non-expired, government-issued photo ID. Valid forms of ID include:

- Driver's License

- State Identification Card

- Passport / Passport Card

- US Military ID Card

- Permanent Resident Card

- Employee ID card from a State or Federal Agency

- DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

When submitting, ensure the name and date of birth on the ID are visible. You may cover or censor any sensitive information, such as the driver's license or passport number. Please note that the following are not considered valid forms of identification for age verification and may result in order cancellation or denial:

- Temporary / Paper Driver License

- Any expired photo ID

- School / University / College Photo ID

- Photo IDs without English translation

- Birth Certificates

- Social Security Cards

- Credit or Debit Cards

We understand that there may be technical issues with the system itself and if any of these issues appear, please reach out to us at support@vapejuicedepot.com, and we will assist you immediately. The FDA and ATF recommend the verification system in place, and thus we are required to use it for all of our orders.

All orders on our website must go through an Age Verification process to comply with FDA regulations. We use Agechecker.net, which checks a large public database to verify most customers.

If Agechecker can't verify your age, you'll need to provide additional ID for manual verification.

If you were asked for ID on a recent order but not on previous orders, it might be due to different information provided, prompting our system to request verification.

Note that Age Verification is a one-time process if you create an account. Information isn't stored for Guest orders, so you'll need to verify your age again for future purchases.

To manually verify your account, create an account with us and send us the associated email address. Then, send a copy of your valid government-issued ID to our age verification email for manual verification.

Please note that in some cases, we manually request ID information as an order may be marked as possibly fraudulent by our system. We will reach out to you directly to obtain and confirm your information in order to process your order.

Coupon codes can be easily applied at checkout. Below the "Payment" section, you'll find a box labeled "Discount code or gift card" beneath the products.

Keep the following in mind when using coupon codes:

- If a coupon code includes a number after a word, do not include a space. For example: SALE10.

- Only one coupon code can be used per order.

- All coupon codes are for one-time use only.

- Coupon codes have expiration dates, and all orders are processed in Pacific Standard/Daylight Time.

- Using a coupon code may lower your subtotal below the minimum required for Free U.S. Shipping.

Unfortunately, we cannot apply coupon codes to orders after they have been placed. Please make sure to enter your desired coupon code during checkout before completing your order to ensure the promotion is applied.

Absolutely! We match or beat any reputable US Online retailer on the market. If you find a lower price on an identical item in a US-based store or a US Online retailer (factoring in shipping and delivery fees) currently in stock, we’ll be glad to match the competitor’s price. Please note that we are only able to price match items from one vendor per order.

For example: If Shop A, B, and C have different products with lower prices than ours, we can only price match from one of those shops and not all 3 for the order you would like to place.

You cannot combine discount codes upon checkout. Please use one code per order.

We usually run promotions for major US holidays and sometimes hold weekend or flash sales.

Stay updated with our newsletter for announcements on price drops or special promotions.

Don't forget to check our Coupons Page regularly for the newest promo codes and discounts!