We accept returns of all unopened, unused and undamaged products for 30 days following receipt of your order.

Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). Because of this, we highly recommend researching the product that you are interested in before purchasing. Feel free to contact us before placing an order.

We will gladly correct our mistakes at no additional shipping cost to our customers.

If customer refused the packages for any other reasons, there will be a 15% restocking fee along with shipping charge.

Before you ship product(s) back, make sure to contact us to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.

Replacements are going to be shipped out after we receive the defective item back at our facility.

All Liquid products are NON-Returnable.

DEFECTIVE PRODUCTS

Returns of any defective products are entitled to a replacement within 14 days of purchase. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).

Note:

All accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.

MISSING / BROKEN ITEMS

All missing and broken items must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.

ORDER CANCELLATION

For order cancellation requests, please use our “Contact Us” with the Title “Cancel Request: Order #”. Once the order has been shipped, we will not be able to cancel the order.

Refilling most designs.

To Refill: Top and Bottom Coil Designs:

1. Unscrew and remove the mouthpiece, if you have a bottom coil, hold the Clearomizer so that the mouth opening is facing the floor. Then unscrew the bottom coil from the tank.

2. If your coil head is removable, Check to make sure it is tightened all the way down.

3. Fill the Clearomizer to the maximum designated amount of E-Liquid. (You will see markings on the tank)

4. Screw the mouthpiece or coil head (if bottom coil) back on to the Clearomizer.

5. Allow 1 minutes for the E-Juice to feed into the coil before you attach the battery.

6. Attach your eGo compatible battery, and start vaping.

Coil Replacement most designs.

To Replace: Top and Bottom Coil Designs:

You'll know it's time to replace your Coil when you start to get a funny burnt taste while vaping.

1. Unscrew and remove the mouthpiece, if you have a bottom coil, hold the Clearomizer so that the mouth opening is facing the floor. Then unscrew the bottom coil from the tank.

2. Bottom coil designs are now done, just screw on your new coil, reassemble, and you're good to go.

3. If you have a top coil under the mouthpiece, you will simply remove the coil by turning it counter clockwise. Then install your new coil and reassemble.

Ohms Explained.

Ohms measure electrical resistance. Everyone asks, What is the difference between a lower and higher Ohm Coil Head?

Lower Ohms:

• The Coil Head will run hotter and give warmer vapor

• Overall, more vapor is produced

• A stronger throat hit can be felt

• The battery will die faster because more electricity is being "allowed" through

• You will go through liquid faster because there is more being used in each hit Higher Ohms:

• The Coil Head will run cooler and will give cooler vapor

• Overall, Less vapor is produced

• A smoother hit, less throat hit is felt

• The battery will last longer because less electricity is being "allowed" through

• You will go through less liquid

This relationship applies to all bottom coil heating clearomizers.

• Coils
• Pod Systems