Shipping & Handling

Notice: Changes Affecting Our Shipping Policy. 

PACT ACT Vape Mail Announcement

 Starting March 27, the PACT Act requires online retailers to:

  • Collect state and local excise taxes on vaping products.
  • Obtain Adult Signature (21+) upon delivery, verified by government-issued ID.
  • Comply with labeling, packaging, recordkeeping, and registration requirements at both state and federal levels.

An Adult Signature fee of $7.99 will be added to each order at checkout. This fee is required by law and applies to all shipping methods, including "Free Shipping" orders.

Carrier Changes and Service Availability

Major carriers (UPS, FedEx, and DHL) have discontinued vape product shipments.
To maintain service coverage, Vape Juice Depot is partnering with a new compliant carrier network that meets all PACT Act and state requirements.

Adult Signature Confirmation

All vape-related shipments require an Adult Signature (21+) upon delivery. A government-issued photo ID must be presented to the delivery employee. This verification adds a mandatory $7.99 fee per shipment, reflected during checkout.

You may provide a business address for more convenient delivery.
Note: The Postal Office cannot deliver Adult Signature packages to P.O. Boxes in states requiring age verification.

Shipping Restrictions

Due to state or local regulations, we cannot ship to the following locations:

  • Arkansas
  • Maine
  • Massachusetts
  • Minnesota
  • Utah
  • Vermont
  • Washington DC
  • Chicago
  • San Francisco

Additional restrictions:

  • New Jersey and Rhode Island: We may only ship tobacco-flavored e-liquids (no flavored varieties).
  • New York: No e-liquid sales of any kind are permitted.

Orders containing restricted items will be adjusted or canceled before shipment.

Shipment processing time

Orders are processed during business hours:
Mon–Fri: 10:00 AM – 5:00 PM

Free Domestic U.S. Shipping on Orders Above $99

Orders totaling $99 or more (before tax, excise fees, or discounts) qualify for free base shipping.
However, the mandatory $7.99 Adult Signature fee still applies to all vape orders.

  • Free Shipping applies only in states and regions where carrier service is available. 
  • Paid shipping options are prioritized for faster processing.

Order Confirmation, Tracking, and Delivery

After processing, you’ll receive a tracking email at the address used during checkout.

If any item becomes unavailable, we may issue a refund or store credit for the missing product to avoid shipping delays at our own discretion.

California Purchase Confirmation

Per California law, customers in California will receive an automated confirmation call at 5:00 PM PST after placing an order.

Processing begins once confirmation is complete, which may delay shipping by 1–2 business days.

International Shipments

For international orders:

  • Customers are responsible for all customs duties, taxes, and brokerage fees.
  • Vape Juice Depot is not liable for delays, damages, or customs seizures once the package leaves the U.S.
  • Please review your country’s import regulations before placing an order.

Failed or Undeliverable Shipments

If a shipment fails for any of the following reasons, and it is returned to our facility, we will issue a 15% restocking fee to the total refund. Please note that all shipping costs are non-refundable. 

  • Incorrect address
  • Customs interception
  • Country-specific import restrictions
  • Delivery refusal
  • Unclaimed

Discreet Billing & Shipping 

To protect your privacy, orders are shipped in plain packaging with no product branding.

However, state and federal law require that all vape shipments display the following text on the shipping label:

"Contains Tobacco Products"

Your billing statement will appear as "VAPE JUICE TOBACCO PRODUCTS."

Lost or Stolen Packages

Vape Juice Depot is not responsible for lost or stolen packages once tracking shows delivery.

Claims must be filed directly with the carrier.

Price Matching Policy

We are committed to competitive pricing. If you find a lower price on an identical product from a U.S.-based retailer (including shipping costs), we will match that price for in-stock items.

State Regulations Compliance

Orders containing prohibited items will be adjusted or canceled in accordance with local laws. If a portion of your order is canceled, the remainder will be shipped normally, and any removed items will be refunded.