Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We typically strive to ensure that orders are shipped within 24 hours after they are placed. However, our official timeline for orders, including orders placed with Priority Shipping, are processed within 1 - 2 business days.
Note: Please allow an additional 2 business days for orders valued at over $100 to allow more time for payment settlement and clearance.
During peak times in a surge or while we are running a promotional sale, please allow an extra 1 - 2 business days for order processing and fulfillment.
Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
ID Verification
Sometimes we need additional verification from customers to provide ID for fraud prevention. This is only to protect the customers from unauthorized credit card purchases.
Oftentimes, international orders are not compatible with the AVS (Address Verification System). We need to verify or authenticate your address or require more information for fraud prevention.
Order
We are predominantly an online retailer but we do accept walkin business. It’s always best to call us ahead before coming or arriving at our door.
Order confirmation and tracking history emails generated by our system can sometimes end up in the SPAM folder. Please check there and let us know if you still have any questions.
Please send us an email regarding your cancelation to support@vapejuicedepot.com along with your invoice or order number and reason for your cancelation request.
When you’re using iOS on an iPhone to place an order on our website and your phone is in “LOW POWER MODE” to preserve your battery consumption, we’ve found that Apple significantly reduces certain permissions and authentication necessary to complete an order in the most secure manner.
Try disabling “LOW POWER MODE” after you’ve added all you desired items to the cart to complete the checkout process.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Sometimes products can be damaged in the shipping process. Please take a picture of the item(s) which are damaged and email it to support@vapejuicedepot.com along with your order or invoice number. We usually reply and rectify these circumstances the same business day.
Returns of any defective products are entitled to a replacement within 14 days of purchase. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
All products must be returned in original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
We try to be as thorough as possible but once in a while mistakes do happen. Please make sure to not open the incorrect items. Don’t break the seal on e-liquid or remove shrink wrapping from products.
Please take a picture of the item(s) that are not in accordance with your order and email it to support@vapejuicedepot.com along with your order or invoice number. We usually reply and rectify these circumstances the same business day.
E-liquid colors often vary from batch to batch in the manufacturing process. This is due to a variation of supply of propylene glycol or vegetable glycerin (the most common additives) during e-liquid production.
All E-liquid products, once opened, are NON-returnable.
Charge
The additional charge you saw is not an actual charge. The reason this occurred is due to the previous transaction(s) were/was initially declined. After a successful transaction the bank puts temporary hold on the declined transaction(s) for security purposes but they will release the funds back into your account after 3 to 7 business days. Don’t worry, you will only be charged one time.
We issue refunds the same business day they are requested or promised. Depending on your bank, it may take 3 - 7 business days for the funds to appear in your account.
When a transaction is declined, once or more times, it does not matter if eventually there was a successful transaction or not. Each time a transaction is declined, some banks put a temporary hold on the declined amount for security purposes. The funds will always eventually be released by your bank into your account but it may take up to 3 - 7 business days for that to occur.
Discounts
Absolutely! We match or beat any US Online retailer on the market. If you find a lower price on an identical item in a US based store or a US Online retailer (factoring in shipping and delivery fees) currently in stock, we’ll be glad to match the competitor’s price.
You cannot combine discount codes upon checkout. Please use one code per order.
Other
The biggest difference is Salt Based Nicotine allows vaping a higher Nicotine strength without experiencing a rough throat hit which typically occurs when vaping regular Nicotine. This is also reflected on your wallet. You end up consuming more nicotine without burning through lots of e-liquid.
Typically, the higher Nicotine strength you go the harsher you feel it in your throat. This can turn off a lot of smokers and people who vape. Salt Base Nicotine significantly reduces the harshness in your throat and provides a higher profile level of flavor. It’s a much better way to get your nicotine fix.
Salt Base Nicotine has lower Alkalinity due to the Benzoic Acid which gives you a much smoother throat experience and makes vaping a high miligrame dosage nicotine bearable.
You can contact us through our contact page! We will be happy to assist you.
