FAQ

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Sometimes USPS does mark packages as delivered before physically delivering the package.

There is also a possibility that the package was left at or in the mailbox, depending on your Postal Zone’s COVID response.

We are required by Law to implement an Adult Signature on every package. Due to USPS’s response to COVID, there is a possibility that the package was delivered without a signature to avoid physical contact. Unfortunately, USPS will still charge the fee despite the service not being received.

Unfortunately, USPS does not always take the most appropriate measures required to deliver a package. We recommend signing up for delivery notifications on every tracking # to ensure that you are up to date with every movement on the package, as we can not guarantee that USPS will handle every package carefully.

We're sorry for any inconvenience, and we correct any mistake on our behalf at no extra cost to you. Please provide an image of the incorrect product to our support team at support@vapejuicedepot.com. We will issue a return label for the wrong product and ship the correct one immediately. Please do not attempt to open any of the packagings on the incorrect item.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We understand that there may be technical issues with the system itself and if any of these issues appear, please reach out to us at support@vapejuicedepot.com and we will assist you immediately. The FDA and ATF recommend the verification system in place, and thus we are required to use it for all of our orders.

When a transaction is declined once, or more times, it does not matter if eventually there was a successful transaction or not. Each time a transaction is declined, some banks temporarily hold the declined amount for security purposes. The funds will always eventually be released by your bank into your account, but it may take up to 3-7 business days for that to occur.

Unfortunately, at the end of 2020, as part of the Stimulus Bill, the PACT act was implemented and introduced a host of changes to the way we ship vaping products. Moving forward, all packages require an Adult Signature Service, which incurs a non-refundable charge of $6.99, and we cover the rest of the cost of shipping the package.