FAQ

Yes, we ship all over the world, yet, there are some restricted countries. We run discounts and promotions, so stay tuned for exclusive deals. Shipping costs will be applied and added at checkout.

Delivery details will be provided in your confirmation email. Our in-transit times do vary based on the range of delivery. Typically our orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

Whenever we process our orders, tracking information is sent to the email used when placing the order. This does not state that the package has left our facility. Only that the order has been processed and placed in a queue to be picked and packed by our shipping team. Tracking will update after the carrier has received the package.

We use a variety of carriers, including local courier partners. You’ll be asked to select a delivery method during checkout.

Sometimes the carrier may mark a package as delivered before the physical delivery process occurs, yet in most cases will arrive within the following (1-2 days).

There is also a possibility that the package was left at or in the mailbox, depending on your Postal Zone’s COVID response to avoid face-to-face contact.

Law requires to implementation of an Adult Signature on every package. Due to the courier's response to COVID, there is a possibility that the package was delivered without a signature to avoid physical contact. Unfortunately, the courier will still charge the fee despite the service not being received.

We apologize for any circumstance where the carrier may have difficulties accessing the delivery location or may note an attempted delivery that had yet to occur due to external factors. We recommend signing up for delivery notifications on every tracking # to ensure that you are up to date with every movement on the package, as we can not guarantee that the courier will handle every package carefully.

VJD will take full responsibility for any discrepancies with the requested items. It is our priority to correct any mistake on our behalf at no extra cost to you.

Please provide an image of the incorrect product to our support team at support@vapejuicedepot.com. We will immediately issue a return label for the wrong product and ship the correct one. Please do not attempt to open any packaging on the incorrect item.

VJD can accept unopened products for return within two weeks from the day of delivery. Please email us, and one of our customer service agents will assist you as soon as possible. If you need to return an order, we’re happy to help.

We do not accept returns on opened E-liquids for health and sanitary purposes. We do accept returns of unopened bottles of E-liquid.

However, the customer will be responsible for the cost of return. Once we have received the return at our facility, one of our customer service agents will assist you as soon as possible.

It depends on the creator and the product. All options are outlined on the product page, so look for customization options.

We strive to ensure that all our products are sold before their expiration date. Yet, there are times when we can miss a bottle or two.

Please reach out to us at support@vapejuicedepot.com so that we can immediately assist you and issue a replacement for the expired product.

Not all bottles of e-liquid are createdequally. There can be different variations of nicotine from other manufacturers that tint the color or the e-liquid itself, changing the color of the bottle from one purchase to another. This does not always occur but can, depending on circumstances outside our control. We can assure you that the bottle is still the same and should also taste the same.

We understand that mistakes happen from time to time. We will do our best to accommodate any changes that need to be made. Please remember that our team works diligently to ensure packages leave our facility on the same day.

Thus, we cannot promise to make the proposed alterations before shipping the package. Please reach out to our support email for any inquiries about alterations.

We understand that there may be technical issues with the system itself and if any of these issues appear, please reach out to us at support@vapejuicedepot.com, and we will assist you immediately. The FDA and ATF recommend the verification system in place, and thus we are required to use it for all of our orders.

When a transaction is declined once, or more times, it does not matter if eventually there was a successful transaction or not. Each time a transaction is declined, some banks temporarily hold the declined amount for security purposes. The funds will always eventually be released by your bank into your account, but it may take up to 3-7 business days for that to occur.