Warranty & Returns
We accept returns of all UNOPENED, UNUSED, and UNDAMAGED products within 30 days of receipt. We will provide a refund to the original form of payment after an inspection of the return has occurred. Please allow 3-5 business days for processing once we have received the items.
Please email us at Support@vapejuicedepot.com for assistance with the return.
We will provide a shipping label to return the items however, please note that the shipping fees are at our discretion and that these will vary in a case-by-case scenario. This shipping fee will be deducted from the refund total.
*Note: All E-liquids are NON-RETURNABLE once opened or seal has been broken.
Warranty
Due to the nature of the products that we sell, we cannot accept returns of any used products due to hygienic reasons and for general safety.
Devices:
Our policy includes a 30-day warranty period from the date of delivery. If more than 30 days have passed, you will need to file a warranty claim with the manufacturer.
Our warranty policy does not cover: wear and tear, misuse, accidental damages, leaking, or any other external components.
We can either issue a replacement or a refund to the original form of payment. Please note that we can only provide a one time warranty on the item received.
Disposables:
Warranties on disposable vapes are at the discretion of Vape Juice Depot on a case by case basis.
Please send an email to Support@vapejuicedepot.com explaining the issue as soon as possible.
If the disposable is determined to be defective, we will issue a refund back to the original form of payment.
We do not offer exchanges or replacements for disposable vapes.
We cover:
- Dead on arrival
- Auto-firing
- Leaking on arrival
We do not cover:
- Flavor
- How long the vape is supposed to last
Items not covered by our warranty:
- Replacement coils
- Replacement pods
- Replacement glass
- Tanks, Pod Tanks, Atomizers
- E-Juices
Because of this, we highly recommend researching the product that you are interested in, prior to purchase. Feel free to reach out to us before placing an order.
We will gladly correct our mistakes at no additional cost to our customers.
If a customer refused their package for any other reasons, there will be a 15% restocking fee along with a shipping charge.
Before you ship a product back, make sure to contact us. When returning an order or products, please include your order # on the outside of the packaging or the original invoice within the packaging to ensure that we receive and can track the return.
Replacements will be shipped out after we have received the defective items or replacement E-liquids (assuming that they have not been opened).
Defective Products
Returns of any defective products are entitled to a replacement within 14 days of purchase. Customers are required to pay ALL shipping costs associated with a defective product return, unless the product was received dead on arrival.
Note: Any product must be returned in its original packaging, including the retail box, manuals, cables, and any other item(s) originally included with the product. We cannot accept a return without all the aforementioned items, and we will have to send the product(s) back to you.
All products claimed to be defective will be examined upon arrival. Any damage caused by the buyer will constitute a void of the manufacturer’s warranty. If the returned unit(s) is determined to be operating normally upon inspection, we will need to ship the same unit(s) back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Missing/ Broken Items
All missing or broken items must be reported within 48 hours of receipt. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
Domestic Returns
If You’ve Missed All Three Delivery Attempts
If the carrier has attempted to deliver your package 3 times, the package will be returned to the sender. Once we have received the return we will issue a refund to the original form of payment deducting a 15% restocking fee and shipping cost from the total refund amount. Reshipments of returns may vary on a case by case basis.
We can only process a refund/ reshipment for the return if we have physically received the package at our facility. Please allow 2-3 business days for us to process the return and issue a refund.
Order Cancellation
For order cancellation requests, please contact us at Support@vapejuicedepot.com with the Title “Cancel Request: Order #”. Once the order has been shipped and is in transit, we will not be able to cancel the order and the customers may refuse the package or ship the order back to us for a refund.
Please note that we are only able to issue a refund to the original form of payment used at the time of purchase. If for any reason, we are unable to issue a refund to the form of payment used at the point of purchase, we will issue store credit equal to the amount of the intended refund. Vape Juice Depot is not responsible for refunds to Prepaid Cards or a Canceled Credit Card if the cardholder no longer has possession of it.
Lost and Stolen Packages
We offer Signature Confirmation* for customers who want to ensure they receive their packages or for those shipping to an unsafe location. Signature confirmation may be added during checkout.
* Signature Confirmation is an additional fee of $7.99.
Vape Juice Depot does not take any responsibility for packages that are lost or stolen after they are marked as delivered to their destination. All related claims must be processed directly through shipping carrier.