We accept returns of all UNOPENED, UNUSED, and UNDAMAGED products no later than 14 days following receipt of your order. Buyer is responsible for shipping and handling costs for both ways with insurance to ensure that the product is returned safely.
*Note: All E-liquids are NON-RETURNABLE once opened or seal has been broken.
Due to the nature of the products that we sell, we cannot accept returns of any used products, due to hygienic reasons and for general safety. Because of this, we highly recommend researching the product that you are interested in, prior to purchase. Feel free to reach out to us before placing an order.
We will gladly correct our mistakes at no additional cost to our customers.
If a customer refused their package for any other reasons, there will be a 15% restocking fee along with a shipping charge.
Before you ship a product back, make sure to contact us. When returning an order or products, please include your order # on the outside of the packaging or the original invoice within the packaging to ensure that we receive and can track the return.
Replacements will be shipped out after we have received the defective items or replacement E-liquids (assuming that they have not been opened).
Returns of any defective products are entitled to a replacement within 14 days of purchase. Customers are required to pay ALL shipping costs associated with a defective product return, unless the product was received dead on arrival.
Note: Any product must be returned in its original packaging, including the retail box, manuals, cables, and any other item(s) originally included with the product. We cannot accept a return without all the aforementioned items, and we will have to send the product(s) back to you.
All products claimed to be defective will be examined upon arrival. Any damage caused by the buyer will constitute a void of the manufacturer’s warranty. If the returned unit(s) is determined to be operating normally upon inspection, we will need to ship the same unit(s) back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Missing/ Broken Items
All missing or broken items must be reported within 48 hours of receipt. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
If a package is returned to us by USPS due to a reason outside of our control, we will attempt to contact the customer for which that package belongs to. We will make 3 separate attempts, all within 24 hours, to establish contact and come to a solution for that package. If we do not receive an answer from those 3 attempts, we will go ahead and issue a refund with a 15% restocking fee applied to the total refund amount.
Please note that Vape Juice Depot does not claim any responsibility for any and all costs associated with an invalid and incomplete address submission inputted by the user. Any invalid address submission may delay the transit time or cause the package to be returned to our facility.
For order cancellation requests, please contact us at Support@vapejuicedepot.com with the Title “Cancel Request: Order #”. Once the order has been shipped and is in transit, we will not be able to cancel the order and the customers may either refuse the package or ship the order back to us for a refund/ exchange.
Please note that we are only able to issue a refund to the original form of payment used at the time of purchase. If for any reason, we are unable to issue a refund to the form of payment used at the point of purchase, we will issue store credit equal to the amount of the intended refund. Vape Juice Depot is not responsible for refunds to Prepaid Cards or a Canceled Credit Card if the cardholder no longer has possession of it.
Lost and Stolen Packages
We offer Signature Confirmation * for customers who want to ensure they receive their packages or for those shipping to an unsafe location. Signature confirmation may be added during checkout.
* Signature Confirmation is an additional fee of $6.99.
Vape Juice Depot does not take any responsibility for packages that are lost or stolen after they are marked as delivered to their destination. All related claims must be processed directly through USPS:
Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation:
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET